February 28, 2022, at 11:59 pm ET.

1. Credit card (Mastercard, VISA, AMEX, Discover, Diners Club, China UnionPay)
2. Interac e-transfer
3. EFT payment
4. Money order
5. Cheque
6. Google Pay
7. Apple Pay

No, we do not offer this type of payment method. An alternative option is to pay by Interac e-transfer.

Note: Google Pay or Apple Pay may allow you to set up a debit card.

Interac e-transfer, EFT payment, money orders*, or cheques* must be received no later than February 25, 2022, to be processed in time.

*We recommend mailing cheque or money orders by January 22nd given shipping delays due to COVID-19.

Please send cheques to:

Mailing address
301-50 Ottawa Street South
Kitchener, Ontario
N2G 3S7

If you believe your money order or cheque will not arrive by February 25, 2021, please email [email protected].

To change your payment type, please follow these steps:

1. Sign in to your CHIMA account using the button at the top right of the home page

2. You will be automatically redirected to your dashboard and will notice your name appear in the top right corner of the website, confirming that you are signed in

3. Click into ‘My account’ within your dashboard

4. Click on the ‘view’ button under ‘Orders’

5. Select the on-hold order you wish to change

6. Click on the ‘Change payment type’ button

7. Go back to your ‘Orders’ page

8. Click on the ‘Pay’ button beside your order

9. This will bring you to a new page where you will be able to update your payment type

Professional members who do not pay by the deadline are no longer members and are decertified by the Canadian College of Health Information Management (College). You can learn about recertification on the College’s recertification page.

Retired members who do not pay by the deadline are no longer members.

No. Our new system allows for renewal at any time during the year up until the last day of February, our fiscal year. This means you can pay in advance of the deadline at a time that is convenient for you.

Yes. Partial memberships are not offered. This is similar to other licences that are paid for, even if you only work part-time.

1. Sign into your account at echima.ca
2. Navigate to the My Membership card within your dashboard and click ‘Manage’
3. Select the ‘Manage’ button located beside your membership status
4. Enable** the auto renew feature so that it turns green

** This feature applies to professional, affiliate, and retired membership types only.

**To enable automatic renewals for this membership, you will first need to add a payment method.

Your credit card will be charged on February 28, 2022. Approximately four days beforehand you will receive an email reminder.

Please select the ‘Money order or cheque payment’ at checkout. By selecting this option, an invoice will be sent to you via email with instructions on how to pay. You may also download a pdf of your invoice from your Dashboard > My Account > Orders. Please ensure to reference the order number when submitting payment. You will gain access to the purchase upon receipt of payment.

Your payment may still be processing or it has failed. You can check the status of your order within the Orders area of your dashboard.

If you tried to pay for your membership but the payment failed, please follow these steps:

1. Go to My dashboard
2. Click into My account
3. Click on the ‘view’ button under Orders
4. Locate the failed order
5. Click on the Pay button

You will be taken to the checkout area where you can complete your payment.

You can manage your membership in your dashboard, including switching to a retired membership if you would like, by following these steps: 

1. Sign in to your CHIMA account in the top right corner of echima.ca
2. Click on your name and select ‘My membership’ from the drop-down menu
3. Click the ‘Manage’ button at the bottom right part of that page
4. Click the ‘Retire now’ button and follow the prompts 

You can read more about the benefits of switching to a retired membership here: https://www.echima.ca/membership/

This could be due to one of two issues, either the internet browser you’re using is no longer supported (e.g., Internet Explorer) or that you’ve selected a different payment option and the credit card information has been hidden.

You may have entered incorrect information at checkout (e.g., name, expiration date, CVC number, billing address must match that of the credit card).

Please follow these steps be taken to the checkout area where you can complete your payment:

1. Go to My dashboard
2. Click into My account
3. Click on the ‘view’ button under Orders
4. Locate the failed order
5. Click on the Pay button

If you have a stored payment method, it may have expired. To adjust your stored payment method, follow these steps to edit your stored credit card information:

1. Go to My dashboard
2. Click into My account
3. Click into Payment methods
4. Delete the payment method you have stored
5. Re-enter your credit card information

This depends on your personal browser settings. CHIMA is not affiliated with the storage of credit cards outside of echima.ca.

To find the receipt for your recent payment, please follow the steps listed below:

1. Sign into your account
2. Locate ‘My dashboard’ in the top right corner of your browser
3. Click into ‘My account’
4. Click into ‘Orders’
5. On this page you will be able to select your order and view the receipt

Yes, please ensure your email is up to date before making your purchase. It may take a few minutes after paying for it to arrive in your inbox. Please check your spam/junk folder if you haven’t received it.

Alternatively, you can also locate you receipt or invoice by following the steps listed below:

1. Sign into your account
2. Locate ‘My dashboard’ in the top right corner of your browser
3. Click into ‘My account’
4. Click into ‘Orders’
5. On this page you will be able to select your order and view the receipt

Since a transaction is not occurring between a member and CHIMA, we no longer provide invoices/receipts if employers are submitting payment on their behalf.

These will be sent out beginning in January 2022.

Please check your spam/junk folder as sometimes our emails can end up there if you haven’t already marked CHIMA as a ‘safe sender’. Alternatively, if you’ve changed email addresses, please check to make sure it has been updated on your account to ensure you are receiving correspondence to the correct address.