Managing the Opportunities Provided by Conflict


Through our partnership with WatSPEED, at the University of Waterloo, CHIMA members are eligible for a 20% discount on this course.

If you are a CHIMA member, please sign into your Member Dashboard and go to My Exclusive Offers and the WatSPEED page, here to secure your 20% discount on this pricing.

Not a member? Become one today through this link.

Price: $575
Member Price: $460

Conflict is natural and, if embraced, has an untapped potential to ignite innovative change. When ignored or handled incorrectly, conflict can unleash a destructive force within your organization. Worry not! Wherever you are in the conflict cycle, it’s never too late to affect change.

This course utilizes the Everything DiSC Productive Conflict Profile® (produced by John Wiley & Sons, Inc.) to help participants improve their awareness about conflict behaviors. Rather than focus on a step-by-step process for conflict resolution, you will learn techniques to curb destructive behaviors and effectively respond to conflict situations. The course also features an exploration of the Everything DiSC Productive Conflict Profile® in the context of conflict, providing an opportunity for you to explore destructive conflict responses.


This course is part of the Leadership Certificate.

ABOUT THE LEADERSHIP CERTFICIATE: Long-term success in any modern organization comes from developing managers who can successfully plan and organize work and provide effective leadership. This online certificate program will elevate you from a follower to a leader.

You will gain the valuable insights and skills needed to lead teams to success. You will also use experiential learning to help you question your fundamental assumptions, beliefs, and values regarding leading or managing people. This training will focus on practical aspects of working with individuals and teams to obtain their maximum commitment to organizational and personal goals.

Complete any five of the following courses to achieve the Leadership Certificate (courses may be taken in any order, but we highly recommend taking Understanding Human Behaviour first).

NOTE: Each course is offered individually, or as part of the Leadership Certificate. Participants receive a certificate for each individual course they successfully complete, and then a further professional education certificate upon successful completion of the entire Leadership program.”