0139 Future-proofing health information management as we move beyond the pandemic


COVID-19 has left health care organizations asking: Do we have the critical information, assets and processes to be better prepared to respond to future waves? Specifically, are we able to:

  • Plan: Sharpen processes necessary to improve response to future crises
  • Pivot: Act quickly to support new treatment and service delivery demands
  • Persevere: Enable the business insight and resilience required to minimize future care delivery and revenue disruptions

Join us to explore an HIM professional’s role in pandemic preparedness along with best practices to elevate information access, governance, and security across today’s rapidly changing and increasingly virtual health care environment.

Speaker: Erin Head, MBA, RHIA, CHDA, CCS, CHTS-TR, Senior Healthcare Consultant, Iron Mountain Sponsored by Iron Mountain



Erin Head, MBA, RHIA, CHDA, CCS, CHTS-TR Erin Head, MBA, RHIA, CHDA, CCS, CHTS-TR, is a thought leader on information governance (IG) and health information management (HIM). She holds the credentials of Registered Health Information Administrator, Certified Health Data Analyst, Certified Coding Specialist, and Certified Healthcare Technology Specialist in addition to a bachelor in health information administration from the University of Cincinnati and a master’s in business administration from Saint Leo University. Erin is also a certified Six Sigma Green Belt. She comes to Iron Mountain as a senior health care consultant following a successful career for over 15 years in HIM, medical staff credentialing, and quality resource management leadership in hospitals and physician office settings. Erin is an accomplished speaker, blogger, and author on topics including but not limited to healthcare information governance, health data analytics, health care technology, revenue cycle management, coding and CDI, and HIPAA privacy and security. Follow Erin on Twitter @ErinHead_HIM.