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IM and texting are easy ways to communicate in the digital age—and while it can improve patient care and patient engagement with providers, is also raises unique challenges with respect to patient privacy and confidentiality. This PPB outlines the benefits of using IM and texting to support patient-provider communications and offers guidelines for best practices in introducing their use in the health care space.
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CHIMA members: Once you have download and reviewed this PPB resource, you may wish to take the associated quiz: 0047 The Use of New Technologies (IM/texting) in Supporting Provider-Patient Communications PPB Quiz.