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With increasing health care accountability requirements, health care facilities must implement effective strategies and KPIs that support organizational strategy. Using a performance management tool like a balanced scorecard (BSC) can support decision making and offer a snapshot of organizational performance at any given time. This PPB offers some background on BSCs and provides a step-by-step model for developing and implementing them.
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CHIMA members: One you have download and reviewed this PPB resource, you may wish to take the associated quiz: 0043 Balanced Scorecard PPB Quiz.