NCE online proctoring guidelines

NCE online proctoring guidelines

Computer requirements

The following computer requirements must be met in order to write a national certification examination from the Canadian College of Health Information Management.

To comply with live, online proctoring, the computer system requirements include:

  • If using a laptop, ensure it is plugged in for the duration of the examination
  • Desktop computer with an external 720p webcam or better and a built-in microphone or a laptop computer* with a built-in webcam and microphone (not a tablet, Chromebook, or cell phone)
  • Single monitor (multiple monitors are not permitted)
  • Built-in or external speakers (not headphones or earbuds)
  • Hot spots are not permitted
  • Please make sure any anti-virus software has been turned off
  • Only one device is allowed
  • Make sure computers are up-to-date with specifications below

A consistent internet speed (25 Mbps download and 5 Mbps upload is strongly recommended). Reduce usage of other users on the network (e.g., streaming, cloud syncing). IMPORTANT: Please conduct several internet speed tests in the days leading up to an examination to see that your connection is consistent:

Due to COVID-19, many candidates will be writing from home with other household members present. We ask that you limit the number of people who are connected to the internet to ensure there are no interruptions to the examination. 

If writing within a workplace, please ensure the organization’s IT department has been made aware of these requirements and white lists the appropriate access.

Processori5-4th Geni5
Installed memory (RAM)8 GB8 GB
Operating system Windows 10macOS Big Sur version 11.2.3
*Important notice: User must have an understanding of the security and privacy settings when using a Mac, with no experience it can hinder the candidate from writing the exam due to the new high-security settings with the new Mac operating system.

**Important CCCS NCE note regarding Mac computers
As Folio software is incompatible with Mac computers, they are not permissible to use to write the CCCS NCE.

Test environment rules

The proctor will instruct candidates to complete a webcam scan of the room and make any adjustments accordingly.

Private room whereby the candidate is the only person presentRoom with any other persons
Daylight quality lighting – preferably overheadLighting which comes from behind the candidate
Desk or table must be clean and free of materials*Mobile phones, study notes
Environment suitable to focus  Music or television are not permitted to minimize distractions between the candidate and proctor
* Please review the individual examination guide specific to the examination being written. There may be different external resources which are allowed to be used (e.g., paper, calculators, etc.).

Quick tests

The following are four quick tests that will help with the setup experience:

  1. Test your web camera: Make sure you can be seen by your proctor. Click here to test your web camera.
  2. Test your microphone: Make sure you can be heard by your proctor. Click here to test your microphone.
  3. Test your internet speed: 25 Mbps download and 5 Mbps upload is strongly recommended. Click here to test your internet speed.
  4. Test the proctoring software*: Make sure you can download and install the proctoring software on the computer planned for use during the examination. If you are taking the exam in a workplace environment, make sure you have reached out to your IT support to ensure the software will properly, and that permissions are available for you to write the exam.

Please reach out to [email protected] for any questions that you may have related to the technical requirements in preparation for your examination. We are here to help you get prepared and be successful.

Technical issues during examination

  • The examination does automatically submit when the timer reaches 0. Candidates will be provided a 5-minute warning from the proctor.
  • If technical issues arise (e.g., loss of connection) the proctor will reach out and help you troubleshoot.
  • Please reach out to [email protected] for any questions that you may have related to the technical requirements in preparation for your examination.


Rescheduling an examination will be determined on a case-by-case basis.