NCE online proctoring guidelines

NCE online proctoring guidelines

Computer requirements

To comply with live, online proctoring, the computer system requirements include:

  • If using a laptop, ensure it is plugged in for the duration of the examination
  • Desktop computer with an external 720p webcam or better and a built-in microphone or a laptop computer* with a built-in webcam and microphone (not a tablet, Chromebook, or cell phone)
  • Single monitor (multiple monitors are not permitted)
  • Built-in or external speakers (not headphones or ear buds)
  • Hot spots are not permitted
  • Disable any browser pop-up blockers­
  • Only one device is allowed

A consistent internet speed (25 Mbps download and 5 Mbps upload is strongly recommended). Reduce usage of other users on the network (e.g., streaming, cloud syncing). IMPORTANT: Please conduct several internet speed tests in the days leading up to an examination to see that your connection is consistent:

Due to COVID-19, many candidates will be writing from home with other household members present. We ask that you limit the number of people who are connected to the internet to ensure there are no interruptions to the examination. 

If writing within a workplace, please ensure the organization’s IT department has been made aware of these requirements and white lists the appropriate access.

Installed memory (RAM)8 GB8 GB
Operating system Windows 10macOs Catalina version 10.15.6

Test environment rules

The proctor will instruct candidates to complete a webcam scan of the room and make any adjustments accordingly.

Private room whereby the candidate is the only person presentRoom with any other persons
Daylight quality lighting – preferably overheadLighting which comes from behind the candidate
Desk or table must be clean and free of materials*Mobile phones, study notes
Environment suitable to focus  Music or television are not permitted to minimize distractions between the candidate and proctor
* Please review the individual examination guide specific to the examination being written. There may be different external resources which are allowed to be used (e.g., paper, calculators, etc.).

Technical issues during examination

  • The examination does not automatically submit when the timer reaches 0. Candidates will be provided a 5-minute warning from the proctor.
  • If technical issues arise (e.g., loss of connection) the proctor will record this, and allow for the appropriate time to be added to the examination.
  • Technical issues are addressed on a case-by-case basis. An investigation may be conducted if there is a need.
  • Please reach out to [email protected] for any questions that you may have related to the technical requirements in preparation for your examination.


Rescheduling an examination will be determined on a case-by-case basis.

Last updated 2020-08-13