Role Title: Process Improvement Specialist/Manager

Competency Area: Business Intelligence & Sustainability

Competency Level: Intermediate

Description of Job:

The Manager, Process Improvement is required to lead administrative and service teams and to ensure effectiveness and efficiency in process and systems that align with service delivery standards and expectations as set by the healthcare organization. The Process Improvement  Specialist or Manager will also be expected to lead local projects and change management initiatives to successful outcomes.

Job Duties: 

• Contribute to a high performance culture through leading by example and effectively hiring, performance managing, mentoring and coaching of staff
• Ensure all team members are aligned with the key accountabilities of their role and are meeting expectations and seeking ways to innovate 
• Act as the Project Lead for process improvement, local projects, and change management initiatives
• Develop, execute, and manage action plans related to funding outcomes and Key Performance Indicators
• Identify opportunities to innovate – improving service delivery, process, and/or systems
• Ensure all processes and procedures associated with accreditation are followed and consistently documented
• Identify risk appropriately and engage appropriate team members to mitigate, manage or resolve the risk

Education and Experience:

• Bachelor’s Degree in Health Information Management, Healthcare Administration, Business Administration or related 
• Minimum of three years’ progressive leadership experience preferably in health care
• CHIM certification is an asset
• Change management certification is an asset