NCE online proctoring guidelines

NCE online proctoring guidelines

Candidates will notice three entities that have come together to make online proctoring possible. These are: 

  1. Canadian College of Health Information Management | certifying body
  2. Canadian Health Information Management Association | examination coordinators and online proctoring service  
  3. Captus | examination host

Computer requirements

To comply with live, online proctoring, the computer system requirements include:

  • If using a laptop, ensure it is plugged in for the duration of the examination
  • Desktop computer with an external 720p webcam or better and a built-in microphone or a laptop computer with a built-in webcam and microphone (not a tablet, Chromebook, or cell phone)
  • Built-in or external speakers (not headphones or ear buds)
  • Hot spots are not permitted
  • Disable any browser pop-up blockers­

A consistent internet speed (25 Mbps download and 5 Mbps upload is strongly recommended). Reduce usage of other users on the network (e.g., streaming, cloud syncing)

If writing within a workplace, please ensure the organization’s IT department has been made aware of these requirements and white lists the appropriate access.

IMPORTANT: Please conduct several internet speed tests in the days leading up to an examination to see that your connection is consistent:

Download TeamViewer proctoring support software

Candidates must download the proctoring support software, TeamViewer. Please ensure this is downloaded 48 hours before the scheduled examination date, and contact [email protected] for any questions. NOTE: This is not going to give access to the examination at this point.

Writing on a Mac?

In order for TeamViewer to work, please do the following steps:

  1. Go into system preferences
  2. Select ‘Security & Privacy’
  3. Click the lock icon to make changes
  4. In the panel on the left, select ‘Accessibility’
  5. Select ‘TeamViewer QuickSupport’

6. Also in panel on the left, select ‘Screen Recording’
7. Select ‘TeamViewer QuickSupport’

Test environment rules

Examination room must meet the following criteria:

Private room whereby the candidate is the only person presentRoom with any other persons
Daylight quality lighting – preferably overheadLighting which comes from behind the candidate
Desk or table must be clean and free of materials*Mobile phones, study notes
Environment suitable to focus  Music or television are not permitted to minimize distractions between the candidate and proctor
* Please review the individual examination guide specific to the examination being written. There may be different external resources which are allowed to be used (e.g., paper, calculators, etc.).
  1. The proctor will instruct candidates to complete a webcam scan of the room and make any adjustments accordingly.
  2. Candidates must present one form of valid (not expired) government-issued photo identification to the proctor. It must contain the candidate’s photograph and signature. If the candidate’s government-issued photo identification appears to be damaged or altered in any way, the candidate may not be allowed to begin the examination.
  3. The timer on the examination will not start until the test has begun.  
  4. Candidates may not leave the room at any time with the exception of using the washroom. The examination will not be paused; the timer on the examination will continue.


Technical issues

The examination does not automatically submit when the timer reaches 0. Candidates will be provided a 5-minute warning from the proctor.

If technical issues arise (e.g., loss of connection) the proctor will record this, and allow for the appropriate time to be added to the examination.

Technical issues are addressed on a case-by-case basis. An investigation may be conducted if there is a need.


A candidate is to arrive 15-minutes before their scheduled examination time to ensure their computer is connected properly with the proctor. Rescheduling will be determined on a case-by-case basis.